1. The rewards and punishment, also known as thecarrot and stick, approach to motivation is flawed. According to Daniel Pink,we have moved from a carrot and stick motivation world to a motivation worldthat focuses on three elements: autonomy, mastery and purpose. This paper withdiscuss those three elements.
2. Autonomy is the desire to direct our own lives1.Studies have shown that perceived control is an important component of one’shappiness2. Having a sense of autonomy has been shown to have apowerful effect on performance, attitude, job satisfaction, and causes lessburn-out.
People want autonomy in four areas: task, time, techniques and team. Googleuses task to allow its employees to spend one day a week working a project oftheir choosing, an element used back in the 1930s by 3M. This element referredto as “20 percent time” which Googles’ credits most of its great ideas havecome from 20 percent time3.
Best Buy Corporate office uses time toallow its employees to work when they want to work. This element has greatlyreduced Best Buys attrition rate. Zappos has utilized technique to allow itsemployees to serve the customer and handle the customer’s problem how they seefit without having to read a script or monitor the length of the call. This hashelp Zappos to be consistently ranked as one of the best companies for customerservice.
At Whole Foods the department employees not the managers do the hiring.After a 30-day trial period, the prospective teammates vote whether to hire theperson full-time thus utilizing the team element. 3. The opposite of autonomy is control. Control leads to compliance;autonomy leads to engagement and this leads to mastery; the urge to makeprogress and get better at something that matters4.
Mastery beginswith flow, which matches our abilities to the experiences we face whenchallenged. Mastery abides by three, somewhat peculiar, laws. First, mastery isa mindset; it requires the capacity to see our abilities not as finite but asinfinitely improvable. Second, mastery is a pain: it demands effort, grit anddeliberate practice. Lastly, mastery is an asymptote; it is impossible to fullycomprehend, which makes it simultaneously frustrating and alluring.
4. Purpose is the yearning to do what we do inservice of something larger than ourselves5. As humans, we seekpurpose by attaching our desires to a cause larger than ourselves. Motivation2.0 centered on profit maximization and motivation 3.0 does not reject profits,but it places equal emphasis on purpose maximization6. The purposemotive expresses itself in three ways: in goals that use profit to reachpurpose, in words that emphasize more than self-interest, and in policies thatallow people to pursue purpose on their own terms.
5. In conclusion, there is a mismatch betweenwhat science knows and what business does. Most people believe the best way tomotivate people is by money. According to Daniel Pink, that is a mistake andthe secret to performance and satisfaction is the deeply human need to directour own lives, to learn and create new things, and to do better by ourourselves.