Explain the importance of learning,training and talent development in today’s business environment?As we allknow that today’s business environment is highly dynamic. There are always someor the other type of changes takes place in the business environment.
So, thereis a great need to understand these changes and implement them in yourorganizations in order to survive in this competitive market. Therefore tointroduce changes there needs proper training and development of employees sothat they can tackle the new circumstances. Here are some points which showsthe importance of learning, training and talent development: Improvedemployee performance –the employee who receives the necessary training is more able to perform intheir job. The training will give the employee a greater understanding of theirresponsibilities within their role, and in turn build their confidence.
Thisconfidence will enhance their overall performance and this can only benefit thecompany. Employees who are competent and on top of changing industry standardshelp your company hold a position as a leader and strong competitor within theindustry.Improvedemployee satisfaction and morale – the investment in training that a company makes showsemployees that they are valued. The training creates a supportive workplace.Employees may gain access to training they wouldn’t have otherwise known aboutor sought out themselves. Employees who feel appreciated and challenged throughtraining opportunities may feel more satisfaction toward their jobs.Addressingweaknesses –Most employees will have some weaknesses in their workplace skills.
A trainingprogram allows you to strengthen those skills that each employee needs toimprove. A development program brings all employees to a higher level so theyall have similar skills and knowledge. This helps reduce any weak links withinthe company who rely heavily on others to complete basic work tasks. Providingthe necessary training creates an overall knowledgeable staff with employeeswho can take over for one another as needed, work on teams or workindependently without constant help and supervision from others.Consistency – A robust training anddevelopment program ensures that employees have a consistent experience andbackground knowledge. The consistency is particularly relevant for thecompany’s basic policies and procedures. All employees need to be aware of theexpectations and procedures within the company.
Increased efficiencies inprocesses results in financial gain for the company.Increasedproductivity and adherence to quality standards – Productivity usuallyincreases when a company implements training courses. Increased efficiency inprocesses will ensure project success which in turn will improve the companyturnover and potential market share.Increasedinnovation in new strategies and products – Ongoing training and upskilling of theworkforce can encourage creativity. New ideas can be formed as a direct resultof training and development.Reducedemployee turnover –staff are more likely to feel valued if they are invested in and therefore,less likely to change employers.
Training and development is seen as anadditional company benefit. Recruitment costs therefore go down due to staffretention.Enhancescompany reputation and profile – Having a strong and successful training strategyhelps to develop your employer brand and make your company a primeconsideration for graduates and mid-career changes. Training also makes acompany more attractive to potential new recruits who seek to improve theirskills and the opportunities associated with those new skills.Task: 2Create a SWOT analysis of yourself asa potential manager. Strengths · Good communication skills · Knowledge of management · Organizational skills · Worked as a customer service representative so, have experience. · Good analytical skills · Quick learner Weaknesses · Time Management · Lack of Confidence in dealing with people · Lack of much experience in management Opportunities · To gain management experience · Bright future of service industry · To work in a competitive environment · Boost to my career in management · Get experience of dealing with people Threats · Unsupported at work · Company culture · Lack of future growth opportunities. Task 3:Discuss and explain the roles andresponsibilities of a Manager in a restaurant or bar in Singapore In the role of hotel manager you would beresponsible for the day-to-day management of a hotel and its staff.
You wouldhave commercial accountability for budgeting and financial management,planning, organizing and directing all hotel services, including front-of-house(reception, concierge, and reservations), food and beverage operations, andhousekeeping.In larger hotels,managers often have a specific remit (guest services, accounting, and marketing)and make up a general management team.While taking astrategic overview and planning ahead to maximize profits, the manager mustalso pay attention to the details, setting the example for staff to deliver astandard of service and presentation that meets guests’ needs and expectations.
Business and people management are equally important elements.ResponsibilitiesManagerial duties varydepending on the size and type of hotel, but will include: planning and organizing accommodation, catering and other hotel services; promoting and marketing the business; managing budgets and financial plans as well as controlling expenditure; maintaining statistical and financial records; setting and achieving sales and profit targets; analyzing sales figures and devising marketing and revenue management strategies; recruiting, training and monitoring staff; planning work schedules for individuals and teams; meeting and greeting customers; dealing with customer complaints and comments; addressing problems and troubleshooting; ensuring events and conferences run smoothly; supervising maintenance, supplies, renovations and furnishings; dealing with contractors and suppliers; ensuring security is effective; carrying out inspections of property and services; Ensuring compliance with licensing laws, health and safety and other statutory regulations.If you manage a large hotelyou may have less direct contact with guests but will have regular meetingswith heads of department to coordinate and monitor the progress of businessstrategies. In a smaller establishment, you will be much more hands-on and
