Literature ReviewTheimprovement of healthcare services is an important issue that depends onpatient’s perception of the quality of the received care 1. Assessing thequality of services provided by nurses is crucial and, therefore, nurses arechallenged to maintain and improve their quality of care 2.Anexploratory, descriptive study design conducted with a semi-structuredface-to-face interview. The results of the study showed that patients wereoverall satisfied with nursing care and they were mostly satisfied with thetechnical aspect of care provided during hospitalization 3. Patients’satisfaction with nursing services is particularly important since the nursingstaff consist the majority of health professionals and is constantly by thepatients’ side in order to satisfy their needs, constituting this way anunquestionably overbearing component in maintaining and restoring their health.The literature shows that researchers agree on the significance of nursing interventionsin shaping the patients’ total satisfaction with the nursing services. 4Adescriptive cross sectional study survey was conducted.
The result shows thatthe quality of nursing care is the central theme to hospital administrators forattracting patients to their institutions. Patients’ satisfaction with nursingcare is well recognized as an indicator for theQualityof care. There is a belief that nurse is the core element to patients’experience of hospitalization and perception of quality of nursing care. 5.Across-sectional study was conducted at District Headquarter Hospital .Theresult show that Overall, patients had a variable experience of nursing care;45% were satisfied with care provided while 55% were dissatisfied Among 6dimensions of care, patients 94%) liked nursing practice of keeping privacy ofpatients.
Patients were also highly satisfied (90%) regarding their regularityin routine vital signs checking, while 6% were partially dissatisfied. Whenpatients were asked about behavior, 90% were not feeling comfortable talking tonurses. Only 10 % felts nurses were excellent. 40% patients appreciated nursingskill while 84% patients had negative experiences as they observed nurses werenot attentive to their needs 6.Adescriptive Cross-sectional study was carried out at Pakistan RailwaysHospital, affiliated to Islamic International Medical College Rawalpindi fromMarch 2006 to March 2010. Most respondents described their experience as goodand satisfactory with every aspect of their care atHospital.Nurses’ availability was 95.4% and 96.
8% were satisfied with the attitude ofnursing staff 7.AnotherCross-sectional study was conducted; involved 275 patients hospitalized at theMedical Clinic, Orthopedic Clinic, Plastic Surgery and Tropical Clinic of ateaching hospital in the Central-West of Brazil. The result showed that thequality of nursing care and the patient’s satisfaction with that care wereinvestigated. The findings revealed that none of the nursing care reached thedesirable level and that only two were considered safe hygiene and physicalcomfort and nutrition 8. A study highlightsthat hospitalized patients demand a more comprehensive intervention level fromhealth professionals, involving mental as well as social aspects, with a viewto minimizing unnecessary mental health risks, such as stress 9.
Afacility based cross-sectional study was conducted from January (1-30, 2015).The result shows that overall level of satisfaction was 44.9%.
Sex andoccupation, were the only predictors of patient level of satisfaction withnursing care. Among satisfaction items, the amount, nurses know your care(78%), the nurse’s helpfulness (55%), and nurses’ treatment of patients as anindividual (54%) were the three top scores respectively. whereas nursesresponse to patients request (42.6%), the amount and type of information nursesgave to patients about their condition and treatment (43.2%), and the waynurses explain things to patients (43.4%) had the least scores10.
Across-Sectional Survey was conducted at Hawassa specialized and teachinghospital in Ethiopia from April (2014).the result of the study showed that Asignificant proportion (42.9%) of the respondents agreed that the nursesmaintain and respect their needs. Similarly 44.6% of the respondents respondedthat nurses provided them clean and quite environment.
About half of thesubjects said that the doctors and the nurses work in collaboration for givingservices and a little less than half said that nurses perform their serviceswithout waiting for doctors. On the other hand 43.8% of the participants saidthat nurses were careless on their duty.Overall level of patient satisfaction (percentage mean score)with nursing care was 47% with a maximum score of 90% and a minimum of 19%.Percentage mean satisfaction score was calculated based on percentage ofmaximum scale score 11.Anotherdescriptive study conducted in two tertiary hospitals in SouthwestNigeria(2017) .
According to this study The overall perception of emergencynursing care reveals that 67% of the patients’ perceive the quality ofemergency nursing care in the selected hospitals as unsatisfactory (negativeperception). However, the 18.5% of the patients exhibited positive orsatisfactory perception 12.