LITERATURE REVIEWThedevelopment of healthcare services is a vital issue that depends on patient’sperception of the standard of the received care 1. Assessing the quality ofservices provided by nurses is essential and, therefore, nurses are challengedto preserve and improve their quality of care 2. An exploratory, descriptivestudy design conducted with a semi-structured face-to-face interview.
The results of thestudy show patient were overall pleased with nursing care and that they were principallypleased with the technical side of care provided throughout hospitalization 3.Patientssatisfaction with nursing service is especially necessary since the nursingstaff consist the majority of health professionals and is continually by thepatients side so as to satisfy their wants constituting this way anunquestionably overbearing component in maintaining and restoring theirhealth4. A descriptive cross sectional study s was conducted which shows thatthe quality of nursing care is the central theme to hospital administration forattracting patients to their establishments.
Patient’s satisfaction withnursing is well recognized as associate indicator for the quality of care. Thereis a belief that nurse is the core component topatients’ understanding of hospitalization and perception of qualityof nursing care 5. A cross-sectional study was conducted at DistrictHeadquarter Hospital which shows that Overall, patients had avariable knowledge of nursingcare; 45% were pleased with careprovided whereas 55% were dissatisfied .Among six dimensionsof care, patients 94%) liked nursing practice of keeping privacyof patients.
. Patients were also highly satisfied (90%) about their regularityin routine vital signs checking, while 6% were partially dissatisfied. Whenpatients were asked about manners, 90% were not feeling relaxed talking tonurses. Only 10 % felts nurses were excellent. 40% patients appreciated nursingskill while 84% patients had negative experiences as they observed nurses werenot caring to their needs 6.Adescriptive Cross-sectional study was carried out at Pakistan Railways Hospitalwhich that Most respondents represent their knowledge nearly as good andsatisfactory with each side of their care at hospital. Nurses’ accessibilitywas 95.
4% and 96.8% were satisfied with the attitude of nursing staff 7.Another Cross-sectional study was conducted; involved 275 patients hospitalizedat the Medical Clinic, Orthopedic Clinic, Plastic Surgery and Tropical Clinicof a teaching hospital in the Central-West of Brazil. The result showed thatthe standard of nursing care and also the patient satisfaction with the carewere examined. The finding exposed that none of the nursing care thefascinating level which and that only two were considered safe hygiene andphysical comfort and nutrition 8.
A study highlights that hospitalizedpatients demand more a lot of complete intervention level from healthprofessionals involving mental and social aspects with view to minimizingunnecessary psychological risk such as stress 9. A facility basedmostly cross-sectional study was conducted from January (1-30,2015). The result shows that overall level of satisfaction was 44.9%. Sex andoccupation, were the only predictors of patient level of satisfaction withnursing care. Among satisfaction items, the amount, nurses know your care(78%), the nurse’s helpfulness (55%), and nurses’ treatment of patients as anindividual (54%) were the three top scores respectively.
whereas nursesresponse to patients request (42.6%), the amount and type of information nursesgave to patients about their condition and treatment (43.2%), and the waynurses explain things to patients (43.
4%) had the least scores 10. Across-Sectional Survey was conducted at Hawassa specialized and teachinghospital in Ethiopia from April (2014). The resultsof the study showed that a big proportion (42.9%) of therespondents united that the nurses maintain and respecttheir wants. Similarly 44.6%of the respondents responded that nurses provided them clean andquite setting. About half of the subjects said that the doctors and thenurses work in collaboration for giving services and a little less than halfsaid that nurses perform their services without waiting for doctors.
On theother hand 43.8% of the participants said that nurses were careless on their duty. Overalllevel of patient satisfaction (percentage mean score) with nursing care was 47%with a maximum score of 90% and a minimum of 19%. Percentage mean satisfactionscore was calculated based on percentage of maximum scale score 11.Another descriptivestudy conducted in two tertiary hospitals in Southwest Nigeria(2017) Accordingto this study the general perception of emergency nursingcare expose that 67% of the patients’ understand thestandard of emergency nursing care within the selected hospitalsas dissatisfactory (negative perception).
However, the 18.5% of thepatients reveal positive or satisfactory perception 12. A Cross-SectionalSurvey was conducted at Mansoura University Hospitals medical and surgicalDepartment in Egypt from (November, 2013 to January 2014). The conclusion ofthe study specify that female patients were a lotof comforted with nursing care than males. The surgicalwards patients were happy with the nursing care they received.Patient thought perceived to be an area requires furtherdevelopment so as to enhance patients’satisfaction significantly within the medical wards setting ofthis hospital.Main finding of our study is thenegative correlation between nurses’ caring behaviors (performance)and patients’ satisfaction 13. A descriptive study was carried out in theemergency outpatient department of a tertiary care hospital to assess thepatient satisfaction with nursing care (2010).
Thestudy discovered that almost half the patients were fairly satisfied with’information given to them by nurses’ is concerning their treatment.A majority of subjects description satisfaction with ‘informationgiven by nurse to patients, families and doctors’ (40%), ‘nurses informingfamily regarding patients condition'(40%), ‘care and concern shown bynurses towards patients’ (40%) and ‘recognition of patients wouldlike by nurses’ nearly as good on the satisfaction scale.
