So, in order to help children the staffmember has to be more careful and sharp witted individual meaning the personcan quickly detect any problem because a minor mistake can destroy a littleinnocent individual’s life.
Referring back to Zebra Ward casestudy, when the doctor saw the bruises and marks on Lucy ad Kevin’sbody, she should have asked them. Also, if she wasn’t convinced by the fathersanswer then she should have tried to ask children in such way that theyunderstand or either report the case to manager of the hospital. In addition,when nurse noticed the marks and she should have written her opinions.
Either,the nurse should keep the children in the hospital unless they are confirm thatwhatever their father said was accurate and he wasn’t harming them. Suppose, ifthe staff members fail to do their duty and give back the children to thefather without any investigation. This can lead to ruin the two children’slives as their father will again try to harm and abuse them. Furthermore, thiswould affect children’ relationships with other people because they would thinkall people are like and will hurt them. Moreover, if the father keeps onabusing or harming the children, they can even die. This all would be cause ofcarelessness of the staff members due to not paying attention and not takingthe case seriously.
It is important for the member of the staff in any health and socialcare setting to deliver the best care for their patient’s so they can havepositive experience in that particular healthcare setting. The duty of care refers”amoral or legal obligation to ensure the safety or well-being of others.” The definition of duty of care covers both the legislativeand professionalism aspects as well as is applied on each and singlehealth or social care setting.
Legislative aspects of the duty of carerefers to the various legislations that work on an individual’s safety, wellbeingand protection. However, the efficiency characteristic of theduty of care explains more about following the rules and codes of conduct of acertain health care setting. Also, it involves to provide everyone who uses thecare or service to be provided with access to their rights anddealt with respect and regard.
It is important for anyone who works under ahealth or social care sector to do things in accordance to duty of careand promote safe practises in their workplace as well as they should be familiarwith different ways of complaining procedures. Considering, Doctors(GPs) who are one of the health and social care professionals. Usually,all the doctors have to follow the duty of care and legislationsthat are applied in that definite care setting and make sure that an accurateand valid medical care is been delivered to the service user.Moreover, doctors largely work in surgeries and local communities.The doctors do their tasks in accordance to Care Quality Commission (CQC)and even before that they have to register there to be able to work as adoctor.
Similarly, if there is duty of care there must be several rolesand responsibilities set for each person which must be mandatory forthem. The main duty of all doctors is to care and protecttheir patients. Into the bargain, the duty of care asksthe doctors to put up any thoughts in regards to thepatient. Further, duty of care requires the doctors to use resourcesefficiently and expertly for the profit of the patientsand the community.
In addition to that, the most important role of thedoctors is to arrange for a working environment without any sort of discrimination,bullying and harassment, considering the fact that the co-workersand service users come from miscellaneous backgrounds. Having said that, if the doctor’s fails to keepup with their duty of care this means that they failed towork according to their legal or moral legislation, failed tokeep up with their roles and responsibilities. For case inpoint, if the doctors gives the patient medication without even askingabout their preferences this can lead to patient having a bad experience of theservice and may not come to receive treatment again. Likewise, if the doctorbehaves in a rude way to the patients, the patients would not like it at alland it is against to what they are expected by the duty of care. Therefore, itis foremost to follow the duty of care because it tells them how to balanceindividual’s rights and risks, provide safe practises, protect health,safety and well-being, uphold the rights and promote the interest ofindividuals experiencing abuse or neglect and legal obligations that protectwell-being and prevent harm. However, if the doctor do not fulfilthese aspects then the patient may feel that he/she isn’t being heard orservice provider are delivering the care in an opposite way thenthey had expected. This may also lead patient to have bad experience ofthe hospital and they may stop coming to hospital because they might think thatcoming to hospital is not helpful.
It is extremely vital that the individual is awareof the different ways of complaining because it will help them to getthe justice and in case one of the organisation or person does not help thenthey can go for other. In the doctor’s case, the first stage could be going upto the manager of the hospital and complain about the failureto provide him/her with effective care as well as they neglectedthe patients views and opinions with reference to his/her medicaltreatment. Similarly, if the manager be unable to help the patient or thepatient feels like the service provider’s response didn’t help by any chancethen they can go to other organisations such as NHS England or the local forhelp. They will help to put things right for the service user and forthe everyone who will use this service in future because after this incidentthey will make sure that such type of practise does not take place in future.
The code of practice and legislations will be bring up-to-dateso the member of staff can refer to the guidelines whenever they want. However, if the complaint isn’t dealtwith properly then it can severely affectpatients, their lives and it will be similar to put service users in danger. Inmy opinion, it is important to report so next time they can keep aneye on such incidents and prohibit them from happening further. Also, throughthese complaining procedure people might be able to predict things about thesimilar issue through considering the incident that had happened before.
In my own view, each and single duty of care has an inference ina service user’s life regardless of the health or social care setting.Moreover, there are many procedures available through which the individual orservice provider can complain and they should be well familiar with appealingprocedure when they feel like they haven’t got the response they expectedor if they feel that appealing to the particular organisation did not help.They can go for other establishments that may help them and it is significantin my opinion to balance the individual’s rights by applying different duty ofcare and providing a safe and secure environment for both people who work thereand the people who use the service. Also, in my point of view duty of care isessential in promoting safe practise because it’s all about the service userrights and ways through which the service provider can deliver the best carefor their patients. In addition, if the patients and service provider do notcomplain about their incidents how other people are meant to know about theirrights and responsibilities and if they do not know it how are they supposed toact upon it.
