“Charles is a wonderful choice
for chairman”


Mary Wyatt said this in her memo to Andrew Jordan which is a typical
case of stereotyping.

Because Charles is a chairman, she expects him to have certain qualities
without having real information about him. This behavior doesn’t guarantee
success to UPC.


“I know Charles got a first in
Maths, but damn it, this company isn’t a machine”


This was said by Samuel Godwyn in his memo to Andrew Jordan where he has
drawn a general impression about Charles on the basis of single characteristic
with little or no information about him. People who act being a stereotype
fails to put trust in the ability of the coworker.


“A morass of interdivisional”


Mary Wyatt stated this in her memo referring to ‘Chaos Mode’. This can
seriously result in decreased worker productivity which UPC is desperately in
need of.


Selective Perception

“I feel we have very little


It was said by Charles Rampart in his memo to Andrew Jordan regarding
downsizing program.

This is cognitive filtering or Selective Perception. He has filtered out
information and ignored other’s viewpoints. He has perceived it in a manner
suitable to his comfort. This attitude shows his “Static Attitude” of not
clearly giving an accurate picture of what he has decided to do.

Charles Rampart failed to show empathy and may lead to unfair treatment.



“I’m quite clear as to the path
we should take in this ghastly business”


This was said by Mary Wyatt in her memo to Andrew Jordan which was about
company’s downsizing

In this context, her behavior is totally based on perception of what
reality is, ignoring the opposing viewpoints and how they can interpret the
same thing differently which can seriously affect decision making process.


“I am going to make sure this
never happens again”


It was said by Sir Randolph Charteris, former UPC Chairman and CEO in an
email by anonymous writer.

Inaccuracy is a very common problem with steorotypes. It also refers to
as “Misplaced Feeling”.

In the message above, Sir Randolph did not think logically. No CEO can
assure job protection to his employees in an unpredictable business
environment. The writer feels betrayed and he/she sees likelihood of yet more
layoffs which may destroy already poor morale of the employees.



“I know I can count on your
support……I’ll certainly need it”


It was said by Charles Rampart in his email to Andrew Jordan.

He is projecting his “vulnerability”

Charles is projecting that he is unable to rely on his inner strength to
direct positional authority. Instead, he portrays an image of his own
disastrous situation.



“Punished for our own good


This was said by Samuel Goodwyn on memo to Andrew Jordon on downsizing.

Refers as “Unfair”

Frames the entire issue in terms of “us versus them”, “Connectors
Division versus Company”


“Well-orchestrated leak or two”


This was said by Samuel Godwyn in his memo to Andrew Jordan in his
response to the situation.

He suggests “Exposing the situation” which can damage UPC’s credibility
in the market.


“Internal rebellion”

Mary Wyatt said this in her
memo where she means “threat to the shepherd”


It is her perception that
going against Charles will result in inter-divisional rivalries that will
result is reduced productivity.



Self-serving bias

Tone of the memo from Samuel
Godwyn to Andrew Jordan


Samuel believes Charles is weak and vulnerable. It gives an impression
of us versus them.

This can result in inability to oppose and object one another directly


Halo Effect

“As head of technology, he has
shown that he knows how to help”


This was said by Mary Wyatt in her memo to Andrew Jordan about Charles

She perceives him as “Technology CEO”

In this context, the halo effect allows her to assume
that Charles, formerly corporate vice president for technology can help UPC
from to recover and flourish


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