Vodafone EgyptThe effect oftraining on employee performance and satisfaction Vodafone Egypt Telecommunication company has entered theEgyptian market in 1998 as the secondtelecommunication operator.In 2006 vodafone Egypt has witnessed another important step as the company launched its offshore operations under thename of Vodafone International Service,nevertheless Vodafone Egypt has grownover years and became the clear market leader mobile operator in Egypt not onlyin revenue, share and profit but also itbecame the number one mobile operator inEgyptian market with the largest customer base, Vodafone Egypt serves more than 36.3 million customers byoffering the most advanced technology,the best working environment for its working employees and the strongestcorporate responsibility for the community. vodafone Egypt’s innovation andsuccess are unstoppable making it thehighest ranking among Vodafone operating companies all over the world. The company’s vision and mission mission :”Connecting and empowering people and communities,accelerating the development of Egypt’ Vision :”We will be the communications leader in an increasinglyconnected world” HR location:- Every franchise has its own HR department location, the mainheadquarters department is located in smart village in alexandria Vodafone International Services HeadquartersAddress KM28 Cairo Alex Desert Road, Smart Village,Egyp Organizational chart:- Training:-thereis no doubt that Offering the right training for employees helps them understand the job or position better and to have enough knowledge towork effectively and efficiently. Training is one of the most important factorsin the HR functions which definitely has to be taken into consideration .
Other HR factors include recruitment,selection and compensation. Training presents anopportunity to expand the level of knowledge of all employees as many employers find the developmentopportunities costly. On the other side Employees usually miss work time whileattending training sessions, which may delay the completion of projects.Despite the disadvantages of training it provides the company and it’s employees with benefits and advantagesthat make the cost and time worth the investment and enhance job performanceand employees satisfaction .
· The effect of training onperformance and employee’s satisfaction Saving Timeand CostsInvestment intraining can improve the company’s financially as Poor performance usually results whenemployees don’t know exactly what they’re supposed to do, how to do their jobsor why they need to work a certain way, Training helps in solving such an issueby explaining the details of the job additionally reducing duplication of effort in the workplace andthe time spent correcting mistakes training also Improve employees performance additionallyreducing staff turnover, lower costs by reducing equipment breakdowns andresult in fewer customer complaints and dissapointments. EmployeeSatisfaction Jobsatisfaction usually increases when employees understand their job better and tasks of the company. Being offeredenough training, employees are satisfied with their job and are able to servetheir company well which increase performance as well.
Expectationsand NeedsEmployeesexpect training to provide them with proper understanding of the job. Whenexpectations are met employees will be able to perform as required effectivelyand efficiently and will guarantee their satisfaction and commit to the wholebusiness’s satisfaction too. Turnover Cost As the cost ofemployee turnover can be high training helps the company to avoid such an issueas costs which include separation such as exit interviews. Vodafone company provides a variety oftraining opportunities for it’s employees and also for undergraduates who arewilling to become a part of the company in the future to enhance jobperformance and satisfaction THE IMPORTANCE OF MEASUREMENTAND TARGET-SETTINGPerformance measurement and target-setting are two essentialsof the growth process. Many small businesses can run without formal measurementor target-setting, for growing businesses or large ones the advantage thesevariables offer is huge The benefits of performance measurementA system for measuring the changes in performance in anybusiness in very useful in which it helps the business to perform effectivelyand efficiently and know if it is operating correctly or if there are anyerrors that need to be corrected or improvements to be done. Deciding WhatTo Measure:-Identifyingwhich areas of the business to focus on and measure is important.
‘Focusing on key business drivers (KPI’S)’Key business drives are what lead to a businesses’ success.Key performance indicators (KPIs) are the most importantin setting targets and measuring performance. When they are properly used, theybecome one of the most powerful management tools available to enhancingbusinesses.Selecting KPIs number of keycriteria that your KPIs should meet:· First, theyshould be as closely linked to top-level goals · Second, KPIsneed to be quantifiably measured.
So the scope would not be too broad · Third, yourKPIs should relate to aspects of the business in which there is some control. MEASUREMENT OF YOUR FINANCIAL PERFORMANCEGetting on topof financial measures of your performance is an important part of running agrowing business.It is easierto manage the growth of your business when you find out what’s working for yourbusiness and identify possible opportunities for future expansion. Measuring your profitabilityMostbusinesses target increased profits, so it’s important to know how to measureprofitability. The keystandard measures are: · Gross profit margin· Operating margin· Net profit margin· Return on capital employed(ROCE) There are other commonly used accounting ratios that provide usefulmeasures of business performance which are-· Liquidity· Efficiency· financial leverage or gearing ratios Setting Targets- Setting SMART targets- your targets should be SMART – specific, measurable,achievable, realistic and timely · Using KPIsensures your targets will meet the first two criteria because all KPI’S arespecific and measurable.
· Achievable – targets should be achievable andnot too hard so that employees are motivated to achive them. · Realistic –setting realistic targets that can be achieved not targets that are beyond thestaff’s ability. · Timely:- Thereshould be a specific given time or dead-line for achieving the target so thateverything is organized. Graphic RatingScalesGraphic rating scales are ideal forproduction-oriented working environments. A rating scale consists of a scalefrom 1 to 5 measures employee performance. Management byObjectivesManagement by objectives, or MBOs, are usefulfor measuring the performance of employees in supervisory or managerialpositions. MBOs start with identifying employee goals, both manager andemployee meet together to identify the resources essential to achieve thesegoals. They meet occasionally so that the manager gives feedback on how theemployee is performing and therefor the manager evaluates the performance.
Forced RankingForced ranking measures employees’ performanceagainst their partners or peers, instead of comparing employee’s currentperformance against the their own pastperformances. Therefore, forced ranking also creates a competitive workenvironment. Ana Trainee program for undergraduates Ana Trainee is a unique training experience forundergraduates its a Summer Internshipthat gives trainees an opportunity to know how the work environmentoperates and get exposed to the workplace and duties required . training specifications 1-Full time one month training in any of the departments 2-Orientation sessions.3-Developmentsessions.
4-Groupdiscussions sessions 5- Monthly salary selection criteria 1-Trainees must beundergraduates. 2-Grades mustbe either GPA 3 or above3- Grades: Very good and above 4-Excellent command of English language selection process 1: Register: by filling the online application 2: Application Screening: trainees application willbe screened 3: Language Phone Interview: express yourself in English language4: Competency based Interview situational questions Vodafone Mobile Technology Training:It is a training program to teach trainees of how mobilecommunications work. Quality training academy : the company has developeda comprehensive corporate academy whichdelivers tailored training programs that best suit the employees;it has a curriculumthat helps to improve organization quality performance and keep all teamsworking together. Employabilityskills training : a customizedbusiness training program for persons with disabilities, its main aim isto enhance career opportunities it includes Business English, Career planning,business attire and skills.
Managerial training :Inclusiveworkshops for senior leaders highlight the business needs and benefits ofdiversity and encourage them to act as role models to enhance performance andmotivate their teams across Vodafone company . Conclusion There is no doubtthat training has an enormous effect on employees performance and satisfactionas it acts a major factor that leads to higher productivity, cutting costs andoverall efficiency. Training provides employees with knowledge about theposition or job which therefor affects their performance positively. There is adirect relation between the three variables, but both satisfaction andperformance can be negatively affected if there is no training , when trainingis offered to candidates this makes them understand the job which would lead tohigher performance, higher overall effieciency and therefor employee and eventhe whole business will be satisfied.
